FAQ

 

What safety measures are in place with Corona virus?  

We took extra precaution & closed our Byron outlet at the first sign of outbreak in N.S.W to ensure our staff, our premises & our stock were kept 100% safe from any exposure to the virus. We can therefore assure you that your purchases from us have been quarantined from the beginning. We simply suggest you wipe down the outside of the parcel your goods arrive in from any exposure it endures once in the hands of postal services & wash your hands before handling your new vintage treasures. We endeavor to use the most sustainable practices for posting, so, please check to see if the parcel packaging can be composted or recycled to help keep our planet clean.

 

How long will my parcel take to arrive?

Depending on your location, shipping times will vary. We will be doing our posting every 2 (to 3 days max) & will always endeavour to get your treasures mailed out to you as soon as we can. Please allow an extra day or 2 on top of shipping time for us to prepare your order for you. 

 

What if I want to return or swap my item?

We ask that you please choose your purchase carefully as we do not except refunds or exchange on our vintage items. It is the responsibility of the buyer to check all the details & measurements we have provided before purchasing.
Please also note, that any general wear, tear & distressed markings are part of their unique & authentic charm! Any original patches, paint spills, fading or tiny tears are to be celebrated as they add to their value & character as a vintage collector piece. We do not except returns based on these wonderful & artistic features. Thank you 😊

  

How do I care for the items I’ve purchased?

Being mostly handmade vintage items, many don’t have care labels or they may have faded. We suggest washing in cold to prolong the fabrics & their colour. If the fabric is delicate, please put in a separate zip up washing bag to protect the garment from tearing.

 

If you have any further questions, please feel free to ask via the options listed on our contact pages.